ALIEXPRESS PURCHASE GUIDE

Fix “This item can’t be delivered to your address”

Follow this short guide to change your shipping country to Hong Kong or Macao, then reopen the product link and check delivery availability before ordering.

Watch the guide

HONG KONG / MACAO

Watch the complete walkthrough

Choose your region and follow the illustrated steps. Screen labels may vary by app version.

ALIEXPRESS · HONG KONG

01 / 04

Open account settings

Account

Account ⚙
Settings

Go to Account and tap the gear icon in the top-right corner.

HONG KONG

Hong Kong address template

Room 1806, TAT WAH HOUSE
LOK WAH NORTH ESTATE
70 CHUN WAH ROAD
NGAU TAU KOK, KOWLOON
HONG KONG
Postal code: 999077
Phone: +852 21129944
Country / Region
Hong Kong
Address line 1 · Room / Building
Room 1806, TAT WAH HOUSE
Address line 2 · Estate / Street
LOK WAH NORTH ESTATE, 70 CHUN WAH ROAD
Area
NGAU TAU KOK
Region / City
KOWLOON (KLN)
Postal code
999077
Phone number
+852 21129944

If there is only one street-address field, combine address lines 1 and 2 with NGAU TAU KOK. KLN means Kowloon. Enter the recipient’s real name and phone number separately. Use this template only when this is the intended delivery address.

KEY STEPS

Four things to remember

The illustrated guide loops automatically. Keep these four points in mind while you follow along.

  1. 01

    Open account settings

    Go to Account and tap the gear icon in the top-right corner.

  2. 02

    Add a Hong Kong or Macao address

    Open “Shipping address” and choose “Add new address”.

  3. 03

    Use real contact details

    Enter the recipient’s real name and phone number. Use a complete delivery address in your selected region.

  4. 04

    Set it as the default

    Save the address, select “Default”, then choose Hong Kong or Macao under “Ship to”.

Before you save

Use the recipient’s real name and phone number. Use a complete address in your selected region and check the final delivery options at checkout.